Frequently Asked Questions (FAQ)
How To Make An Order METHOD 1: CREDIT CARD Singapore orders: Malaysia orders: After bank-in, please email us the scanned copy of the payment slip or fax it to us at +607-6637351 (Malaysia orders) or +65-65619131 (Singapore orders)with the following details: Please note that orders will only be processed the day after the cash is deposited. Note that if payments not made within 48 hours, your orders will be deleted and you will have to add the orders again. Q: How secure is shopping with onlineskincare.apex.sg? We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order. SSL encrypts your order information to avoid the decoding of that information by anyone other than onlineskincare.apex.sg. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https". We endeavor to make every transaction you make at onlineskincare.apex.sg 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at onlineskincare.apex.sg. * SSL available only if you make payment through our payment gateway like Paypal. Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ? It should be a memory problem from your browser. Please follow steps on below link to delete the cookies: Q: I have signed up to onlineskincare.apex.sg but cannot login with my password. Why ? One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account. Q: I have a user account with onlineskincare.apex.sg but forgot my password, what should I do ? It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with onlineskincare.apex.sg. The password will be sent automatically to the registered email address. Q: I have a user account with onlineskincare.apex.sg, how do I change my personal info and shipping address ? Q: Can I buy from onlineskincare.apex.sg without creating an account ? Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account. Q: How do I know onlineskincare.apex.sg latest news and promotions ? Just subscribe to our newsletter, which we published quaterly. Or you can go to our News link to get latest updates about our New Arrivals, Best Seller Products, Promotions and Special Deals. Q: How can I unsubscribe from the newsletter mailing list ? You can unsubscribe by email us at skincare@apex.sg with the message title Unsubscribe and we will remove your email from the mailing list. Q: I have received a few emails from onlineskincare.apex.sg. What are Orders Received, Orders Processed and Payment Receipt? Order Received: This email informs you that onlineskincare.apex.sg has received your orders and will process it as soon as possible. Q: Can I return an item after it is delivered to me? Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Refund Policy link for more information on this. Q: I can't find a particular product/item I want from onlineskincare.apex.sg online store, what can I do ? Kindly contact us at skincare@apex.sg or call us at +607-6636351 (Malaysia) or +65-65619131 (Singapore) for further enquiries. We will try our best to assist you or recommend you an alternative.
(New Customers) 1) Sign up to be a member. Follow the on screen instructions.
2) Choose your desire items and add into the shopping cart.
3) You can click on the 'Back' or 'Continue shopping' to continue shopping or click 'Checkout' to make payment.
4) When you have finished shopping, click 'Check Out' and proceed to the payment process.
5) You can either pay by Bank transfer or by PAYPAL. *Refer to Modes of Payment for detailed instructions.
6) Remember to verify the delivery address and select the payment mode.
7) Your order will be confirmed when you click on the 'Confirm Order' button.
8) Once payments have been received, your order will be processed immediately.
(Returning customers) 1) Log in to your account under My Account
2) Your items previously added in your shopping cart will still be in your shopping cart unless you delete them manually.
3) Or you can continue to shop and items added will be added onto your shopping cart
4) Please note that the items in the shopping cart does not imply reservation of items. Items are only reserved upon order confirmation AND payment received.
Q: What kind of payment options do onlineskincare.apex.sg offer ?
Modes Of Payment
Onlineskincare.apex.sg offers a variety of payment options as below (we will be expanding our payment options to serve you better in future):
Online payment via PayPal (Visa or Mastercard).
(All Local and International orders)
*To use PayPal, you may visit the PayPal website for details and sign up for a FREE Paypal account. Security measures provided by PayPal is one of the most highly- regarded stardard achieved in terms of the global usuage and one that makes global e-commerce easy to use. For more information on PayPal, please visit www.paypal.com .
METHOD 2: BANK-IN
Offline bank-in (cash) :
Bank Account Number: 533-742961-001
Bank Acount Name: Apex MDS Pte Ltd
Bank Name: OCBC Bank
Bank Account Number: 3132537930
Bank Acount Name: Apex Cosmeceutical Consultants Sdn Bhd
Bank Name: Public Bank Berhad
1. Attention to: Onlineskincare.apex.sg
2. Order reference no.
3. Your name and contact no.
3. Payment amount and indicate cash
5. Date and time of bank in
Q: How much is delivery charges?
Delivery charges in Singapore will be a flat rate of SGD9. For orders above SGD300 (in Singapore), delivery charges will be free.
Delivery charges in Malaysia and rest of the world will follow rates given by the respective courier companies. Items with "Free Shipping" will be advised on product page.
Q: How long does each order take to process and be sent to destination?
We always make every effort to ship product the following day that it is ordered. Each order must go through a credit approval process and then be sent to the warehouse where it will be shipping from. Each warehouse has cutoff times that vary by location. Orders that arrive at the shipping warehouse past the cutoff time will typically ship the next business day. Orders will not be processed on weekends and public holidays. To provide you with the widest selection of products as well as the highest level of service, your items may ship from multiple locations. In addition, we use several different couriers to minimize your shipping cost. In Singapore we use our registered express courier to deliver products as fast as possible.
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Alternatively, kindly contact us at skincare@apex.sg for technical assistance.
Go to My Account page, login and you can modify your account details there.
Order Processed: This email confirms onlineskincare.apex.sg has processed your order.
Order Shipped: This email confirms that onlineskincare.apex.sg has delivered/shipped the order to your shipping address.